The 2019 Digital Transformation Conference and Awards will take place at the Globe & Mail Centre, At 351 King St. E, 17th Fl, in Toronto ON on August 8th, 2019.
It will feature panels and presentations on a variety of pressing issues for technology leaders including
the implications of 5G, why Customer Experience (CX) initiatives are struggling, public sector digital transformation and how to talk about cybersecurity to your Board.
the implications of 5G, why Customer Experience (CX) initiatives are struggling, public sector digital transformation and how to talk about cybersecurity to your Board.
PRESENTED BY
PREMIUM SPONSORS
SUPPORTING SPONSORS
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Conference theme
DX 2.0: Moving from idea to implementation
A day-long exploration of the issues that are putting technology leaders to the test as they strive to excel in the hyper-competitive digital age. Whether you’re experimenting with cloud, concerned about your security posture or looking for ways to calculate your ROI from your CX effort, DX 2.0 has panels and presentations offering the best advice and most successful best practices from the companies that have gone from targets of disruption to disruptor.The day ends with a gala celebrating the winners of the ITWC’s Digital Transformation Awards. The awards recognize organization is six categories that have used technology to flip their business model or dramatically alter their customer experience. Previous winners have included Loblaws Digital, the City of Vancouver, and construction giant PCL.
Attendance at the conference is complimentary thanks to the generous support of our sponsors. Registration is required.
Attend the 2019 Digital Transformation Awards
Featured Speakers
Mark Saunders
CIO, Sunlife
CanadianCIO of the Year
Mark joined Sun Life Financial in 2009, moving from a senior position in a major U.K.-based bank. He entered an organization that wasn’t spending much on IT or innovation projects and began a total transformation into an analytics-driven business. His innovative projects always that put the customer first. His team uses an agile development approach, collaborating with business leads, to deliver new releases to the mobile channel at least once per quarter.
Alizabeth Calder
CIO, HomeEquity Bank
Alizabeth is a senior technology strategist and a certified corporate director. She has been an active CIO since 1997, serving with IBM, Airmiles, CML Healthcare and currently HomeEquity Bank. She is also a successful author, and her most recent project, Duty of Care; An Executive Guide for Corporate Boards in the Digital Era is a guide for business leaders who need to close their digital knowledge gap in order to make the right decisions about digital technology investment and deployments.
Marco Trecrocre
SVP & CIO, Four Seasons Hotels
Marco Trecroce has led Four Seasons Hotels and Resorts through an extensive global IT and business transformation. He joined the company in 2010 and has successfully pressed for cloud based technologies for its hotels, resorts and residential properties as well as its global corporate offices. He’s pushed mobile apps and is not experimenting with virtual reality options. Marco has a diverse background with senior level experience at companies that include IBM, Airtours, Thomas Cook and Opodo, an Amadeus online travel company. Four Seasons is headquartered out of Toronto. Its 49,000 employees serve guests across a portfolio of 110 hotels and resorts in 47 countries.
Humza Teherany
Chief Technology and Digital Officer, MLSE
Humza Teherany is responsible for digital strategy, technology, IT, mobile apps, data science and innovation with Maple Leaf Sports & Entertainment Partnership(MLSE), the organization that owns the Toronto Maple Leafs, Toronto Raptors, the Toronto Argos and Toronto FC soccer club.
While fans may only see the action on the floor or ice, Teherany – who is also President of the CIO Association of Canada – is working to leverage technology and innovation to improve the fan experience, widen the global audience and tap into related markets. Since he joined the organization in June, MLSE Digital labs has been reimagining the company’s mobile apps, and digitizing partnerships with Uber, McDonalds, Pizza, Pizza, and mega-star Drake to expand service offerings.
The Digital Transformation Awards Program
The Digital Transformation Awards recognize companies and organizations that embrace digital tools and systems in ways that fundamentally reshape their organization and the customer experience they deliver. Awards will be handed out in five categories. Please choose the category that most closely applies to your situation.Large Private Sector Business Transformation
This award recognizes excellence in digital transformation among Canadian businesses employing more than 500 people.SME Enterprise Sector Transformation
This award will be presented for creating a positive transformation within a small to medium-sized business (with fewer than 500 employees). Disruptive start-ups fundamentally challenging business models in their sectors will also be eligible for this award.Large Public
Sector Transformation
Large public organizations such as hospitals, academic institutions, government departments and large municipalities are fertile ground for digital transformation. This award will recognize excellence among public sector organizations employing more than 500 peoplePublic Sector
SME
Transformation
Smaller public organizations such as small municipalities, rural school boards and small hospitals and care facilities (employing fewer than 500 people) that have demonstrated excellence in digital transformation qualify for this award. Not for profit organizations employing fewer than 500 will also be recognized in this category.Artificial
Intelligence
Disruptor
The awards recognizes an organization that has significantly disrupted the market, or has transformed it, through the specific use of artificial intelligence or deep learning approaches.
2019 Agenda
Registration
8:45 am
Welcome
9:30 am
ITWC President Fawn Annan and ITWC CIO Jim Love
ITWC President Fawn Annan and ITWC CIO Jim Love
Opening Keynote
9:40 am
Beyond ordinary: Driving digital transformation through digital platforms
Imagine new ways of getting work done by leveraging the information that you have; where you can reimagine the past and use it to guide and fuel your transformation from ordinary to exceptional. ServiceNow’s Chris Pope will offer insight into how you can truly transform the way work gets done, by leveraging the power of digital platforms to drive digital experience.
Beyond ordinary: Driving digital transformation through digital platforms
Imagine new ways of getting work done by leveraging the information that you have; where you can reimagine the past and use it to guide and fuel your transformation from ordinary to exceptional. ServiceNow’s Chris Pope will offer insight into how you can truly transform the way work gets done, by leveraging the power of digital platforms to drive digital experience.
Chris Pope
VP Innovation, ServiceNow
Panel
10:10 am
Four pitfalls to avoid for a smoother DX journey
As the global economy is increasingly being driven and disrupted by technology, digital transformation has become a critical part of the business agenda for enterprises of all sizes. Enterprises are trying to embrace digital transformation with urgency, yet IDC predicts about 70% of the digital transformation initiatives are expected to fail. Why? Our panel is going to explore four common DX pitfalls and offer up ways to avoid them.
Sarah J.Shortreed
Frm CIO, Bruce Power
Alizabeth Calder
CIO, HomeEquity Bank
Angela Mondou
President and CEO, ITAC
Four pitfalls to avoid for a smoother DX journey
As the global economy is increasingly being driven and disrupted by technology, digital transformation has become a critical part of the business agenda for enterprises of all sizes. Enterprises are trying to embrace digital transformation with urgency, yet IDC predicts about 70% of the digital transformation initiatives are expected to fail. Why? Our panel is going to explore four common DX pitfalls and offer up ways to avoid them.
Sarah J.Shortreed
Frm CIO, Bruce Power
Alizabeth Calder
CIO, HomeEquity Bank
Angela Mondou
President and CEO, ITAC
Networking Break
10:50 am
Panel
11:10 am
Digital Transformation and the Security Imperative
As organizations pursue digital transformation and adopt new technologies and business processes, security issues are on the rise. With the rapid adoption of new technologies, especially IoT and multi-cloud environments, the challenge for CIOs and CISOs grows - especially if an organization does not have integration across their security solutions and incomplete visibility into user, system, and network behaviour. In this panel, our experts will discuss how organizations with evolving operational processes need to change - and the digital priorities that should be at the top of every IT departments “must do” list.
Greg Murray
Vice President, Information Security & CISO, Rogers
Adam Richardson
Director, Technology Integration Engineering, BMO
Lakshmi Hanspal
CISO, Box
Digital Transformation and the Security Imperative
As organizations pursue digital transformation and adopt new technologies and business processes, security issues are on the rise. With the rapid adoption of new technologies, especially IoT and multi-cloud environments, the challenge for CIOs and CISOs grows - especially if an organization does not have integration across their security solutions and incomplete visibility into user, system, and network behaviour. In this panel, our experts will discuss how organizations with evolving operational processes need to change - and the digital priorities that should be at the top of every IT departments “must do” list.
Greg Murray
Vice President, Information Security & CISO, Rogers
Adam Richardson
Director, Technology Integration Engineering, BMO
Lakshmi Hanspal
CISO, Box
Presentation
11:40 am
Talking Cyber Security to your Board
A cybersecurity conversation with your Board of Directors or Executive Management team can go one of two ways: you will either inspire their trust and confidence in your abilities as an IT leader or it will be the last time you get invited to discuss anything with them. Claudio Silvestri, CIO, NavCANADA says the outcome of your meeting comes down to a matter of choice and being prepared.
Talking Cyber Security to your Board
A cybersecurity conversation with your Board of Directors or Executive Management team can go one of two ways: you will either inspire their trust and confidence in your abilities as an IT leader or it will be the last time you get invited to discuss anything with them. Claudio Silvestri, CIO, NavCANADA says the outcome of your meeting comes down to a matter of choice and being prepared.
Claudio Silvestri
Vice President and CIO, NAVCanada
Lunch
12:10 pm
Luncheon Keynote
12:45 pm
Strategic partnerships, emerging technologies and diverse talent will accelerate digital transformation
Introduction by Wayne Ingram, Country Managing Director, Slalom
With the rapid pace of new, technological capabilities and ground-breaking solutions, many businesses have had to pivot to improve their line of sight to industry disruption. What this has cultivated is a focus on internal innovation, recruiting diverse talent, changes in culture and how we work, along with renewed interest in strategic partnerships to accelerate digital transformation. During this presentation, we’ll explore the progress we’ve made so far on our digital journey and how strategic partnerships, emerging technologies and top talent will drive positive outcomes to ensure your business remains on the cutting edge of innovation.
Mark Saunders
CIO, Sunlife
Wayne Ingram
Country Managing Director, Slalom
Strategic partnerships, emerging technologies and diverse talent will accelerate digital transformation
Introduction by Wayne Ingram, Country Managing Director, Slalom
With the rapid pace of new, technological capabilities and ground-breaking solutions, many businesses have had to pivot to improve their line of sight to industry disruption. What this has cultivated is a focus on internal innovation, recruiting diverse talent, changes in culture and how we work, along with renewed interest in strategic partnerships to accelerate digital transformation. During this presentation, we’ll explore the progress we’ve made so far on our digital journey and how strategic partnerships, emerging technologies and top talent will drive positive outcomes to ensure your business remains on the cutting edge of innovation.
Mark Saunders
CIO, Sunlife
Wayne Ingram
Country Managing Director, Slalom
Presentation
1:15 pm
5G in 15
The current generation of wireless technology allowed for the rise of the smartphone as the central device in e-commerce and socialization. The next wave of wireless - 5G - promises to turbocharge smartphones, revolutionize remote medicine and make the autonomous vehicle a reality. Tony Olvet outlines the evolution of 5G to this point and suggests where the likely potential impacts are ahead.
5G in 15
The current generation of wireless technology allowed for the rise of the smartphone as the central device in e-commerce and socialization. The next wave of wireless - 5G - promises to turbocharge smartphones, revolutionize remote medicine and make the autonomous vehicle a reality. Tony Olvet outlines the evolution of 5G to this point and suggests where the likely potential impacts are ahead.
Tony Olvet
Group VP Research, IDC
Panel
1:30 pm
How to Breathe Life into your Customer Experience (CX)
In a world where your next competitor is as close as an ethernet cable and a good idea, delivering a premium customer experience is a key competitive advantage.And while most companies believe they offer a top-notch CX, consumers opinions often differ. Getting the CX experience right is hard. A recent Gartner report said more than 50 per cent of corporate CX exercises will fail this year. So how do you get it right? Our panel of experts recognized for developing and sustaining a premium customer experience will share their thoughts.
Moderator: Amandio Pereira,Global Partner Solution Architects,
CA Technologies, a Broadcom Company
Ralph Michaelis
CIO, Canadian Blood Services
Humza Teherany
Chief Technology and Digital Officer, MLSE
Marco Trecrocre
SVP & CIO, Four Seasons Hotels
How to Breathe Life into your Customer Experience (CX)
In a world where your next competitor is as close as an ethernet cable and a good idea, delivering a premium customer experience is a key competitive advantage.And while most companies believe they offer a top-notch CX, consumers opinions often differ. Getting the CX experience right is hard. A recent Gartner report said more than 50 per cent of corporate CX exercises will fail this year. So how do you get it right? Our panel of experts recognized for developing and sustaining a premium customer experience will share their thoughts.
Moderator: Amandio Pereira,Global Partner Solution Architects,
CA Technologies, a Broadcom Company
Ralph Michaelis
CIO, Canadian Blood Services
Humza Teherany
Chief Technology and Digital Officer, MLSE
Marco Trecrocre
SVP & CIO, Four Seasons Hotels
Audience Quiz
2:10 pm
7th Inning Stretch
7th Inning Stretch
Presentation
2:30 pm
DX Case Study Transformation and the Mobile Workforce
Digital transformation is driving monumental changes in the workplace. But how do your move from the traditional office to mobile and flexible environment - without compromising security or breaking the bank? ITWC CIO Jim Love and Telus VP Business Marketing Craig Thornton explore TELUS’ pioneering journey from the brick and mortar office to mobile working ambassador with takeaway lessons around security, productivity and employee engagement.
Sponsored by TELUS
DX Case Study Transformation and the Mobile Workforce
Digital transformation is driving monumental changes in the workplace. But how do your move from the traditional office to mobile and flexible environment - without compromising security or breaking the bank? ITWC CIO Jim Love and Telus VP Business Marketing Craig Thornton explore TELUS’ pioneering journey from the brick and mortar office to mobile working ambassador with takeaway lessons around security, productivity and employee engagement.
Sponsored by TELUS
Craig Thornton
Vice President, Business Mobility Solutions, TELUS
Presentation
3:10 pm
Opportunities in the AI and VR/AR space
Introduction by Marco Nalli, Business Development, AMD
Zaynah is a 15-year-old machine learning and virtual & augmented reality developer from Toronto, Ontario. She began her journey developing neural networks as well as virtual reality experiences at 13 and has been working with companies like Google, CIBC, TD, and Microsoft. A huge advocate for women and girls in technology, she will talk about where she sees the opportunities ahead in the AI and VR/AR space.
Opportunities in the AI and VR/AR space
Introduction by Marco Nalli, Business Development, AMD
Zaynah is a 15-year-old machine learning and virtual & augmented reality developer from Toronto, Ontario. She began her journey developing neural networks as well as virtual reality experiences at 13 and has been working with companies like Google, CIBC, TD, and Microsoft. A huge advocate for women and girls in technology, she will talk about where she sees the opportunities ahead in the AI and VR/AR space.
Zaynah Bhanji
Virtual & Augmented Reality Developer
Closing Remarks
3:30 pm
Jim Love, CIO, ITWC
Recounts the five top takeaways from the session.
Jim Love, CIO, ITWC
Recounts the five top takeaways from the session.
Digital Transformation Awards
Join us for a celebration of Digital Transformation Excellence as five companies from across Canada are recognized for efforts that have flipped their business model or changed their customer experience dramatically. Awards are open to public, private and not for profit nominees.Previous winners has included major cities, a national food chain, an inventive homeless shelter in Calgary and a regional insurance firm in Quebec. Who will win this year?
Jaime Leverton, Chief Commercial Officer, SVP at eStruxture Data Centers, will serve as Master of Ceremonies. Six examples of Digital Transformational excellence will be showcased and celebrated during the celebration. A transformational leader with a proven track record, Jaime has served in a series of increasingly senior executive roles with Cogeco Peer 1, National Bank, BlackBerry, Bell Canada, and IBM Canada.
Jaime Leverton, Chief Commercial Officer, SVP at eStruxture Data Centers, will serve as Master of Ceremonies. Six examples of Digital Transformational excellence will be showcased and celebrated during the celebration. A transformational leader with a proven track record, Jaime has served in a series of increasingly senior executive roles with Cogeco Peer 1, National Bank, BlackBerry, Bell Canada, and IBM Canada.
Jaime Leverton
Chief Commercial Officer, SVP at eStruxture Data Centers
Reception
3:30 pm
Opening Remarks
4:30 pm
Presentation of Awards
Presenters
Presenters
4:40 pm
Marco Nalli, Business Development, AMD
Marco Nalli, Business Development, AMD
Closing Remarks
5:45 pm
Missed the 2018 edition?
Visit our Digital Transformation hub featuring articles and videos from the conference and profiles of our award winners.The 2018 winners included:
Large Public - City of VancouverLarge Private - Loblaw Digital
Large Private - PCL Inc
SME Public - Telefilm Canada
SME Private - Crisis Services Canada
AI Disruptor - SalesChoice
Their stories can be found on the 2018 event hub below
Digital transformation is creating the new business models that will drive tomorrow’s economy.
With the growing connectivity of people, machines, and businesses, organizations that want to stay competitive and grow revenue streams must leverage technology to do business in a completely new way. Those who successfully navigate the change will see many new opportunities to grow.
